FAQs

❤️ SIZING ❤️

 

I need help choosing a size 2-6. How do I know what size is best?  

You can find specific measurements on each product page. Although, our garments run slightly big to accommodate room for casts, ports, tubes, etc., the sizes generally correspond with your child’s current clothing size.  For example, if your child wears a 4T then select a size 4 to purchase.


❤️ SHIPPING AND DELIVERY ❤️

 

How long does it take for an order to be shipped?

It is our goal to ship orders within 24 hours. They are shipped via USPS Priority Mail.

How long does it take to receive an order once it has shipped?

Domestic orders shipped with selected free shipping are mailed via USPS Priority Mail, which has an expected arrival date of 2-3 business days.

Domestic orders with selected USPS Priority Express should arrive within one business day.

Orders being shipped to Canada via USPS Priority International should expect the package to be delivered in 6-10 business days.

Orders being shipped to Canada via USPS Priority Express International should expect the package to be delivered in 3-5 business days.

Will I receive tracking information?

Yes, tracking information will be sent to the email address provided at checkout once the package has shipped.

You can also select to receive tracking updates via text message once the order is placed.

Please keep in mind, if you are shipping a gift directly to a patient at a hospital, the delivery confirmation will only show the package being delivered to the hospital. To confirm the package was delivered to a patient’s room, please call the hospital directly.

 

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